Customer Care

After selecting your items and proceeding to checkout, you'll find an option to enter your coupon code on the payment page. Simply type or paste your code into the designated field and click 'Apply'. The discount should then be reflected in your order summary. If you encounter any issues applying your coupon, please contact our customer support for assistance.

One common reason for a credit card being declined is that it may not be authorized for international transactions. As we are a Canadian-based company, purchases made from outside Canada might be flagged by your bank or credit card company. To resolve this, please contact your bank or credit card provider to authorize international purchases or try using a different payment method.

Foreign transaction fees are determined by your bank or credit card issuer, not by us. These fees are typically charged for transactions processed outside of your home country, or in a currency different from your own. Since we are a Canadian-based company, customers outside Canada might see these fees applied to their purchases. We recommend contacting your bank or credit card provider for more details about these fees and any potential waivers

After your order has been shipped, we'll send the tracking information directly to your email, usually within 24 hours of dispatch. If you haven't received an email from us with your tracking details, please check your spam or junk mail folder. Should the tracking information not arrive within 48 hours of your order being shipped, don't hesitate to reach out to our customer service team for support. We're committed to helping you track your purchase every step of the way!

Orders are occasionally flagged as "high risk" by our security system to prevent fraud, ensuring the safety of our customers' information. This can happen for a variety of reasons, including discrepancies in payment information or high-value orders. If your order is labeled as such, our team will review it promptly. You may be contacted for additional verification to confirm the order's legitimacy and protect against unauthorized use of payment details.

Find this along with all of our other policies here

We have multiple warehouses across the United States, Canada, and Australia. Your order will be be shipped from the closest location to your shipping address.

Yes! GoDark Faraday Bags supports military, law enforcement and government with volume discounts. Please see our Military Inquiries page for more information, or contact wholesale@godarkbags.com for a quote.

Yes! In recognition of your unparalleled service, we've forged a partnership with GovX, a platform dedicated to those who serve, so we could offer exclusive discounts in our store to individual service members. Please see our Gov X discounts page for more information.

We can accommodate changes or cancellations to your order, including modifications to the shipping address, provided it has not yet been processed by our warehouse team.