We stand behind our products and offer a 100% Satisfaction Guarantee or your money back. Our goal is to provide top-quality products and service that will meet or exceed your expectations. If you are not completely satisfied with your purchase for any reason, simply contact us within 30 days for a full exchange or refund. Our customer care team can be reached at email@example.com.
All GoDark products come with a minimum 1-year warranty. Please see individual product listings for specific warranty length. This is a limited warranty that the product is free from defects in materials and manufacturing. The warranty excludes normal wear and tear, unauthorized alterations, improper use or care, or from accidents (e.g., dropping on hard surface causing breakage). The warranty is limited to replacement of the product. If a replacement is not available a refund equal to the purchase price will be issued.
Please see our Guaranteed For Life for full warranty coverage.
To help expedite your return or exchange, please include your Order ID and email address with your return. If you purchased from one of our authorized retailers please include a receipt as proof of purchase.
Please contact firstname.lastname@example.org for return shipping address.
Please note it may take 10-15 business days to process a return after it arrives at our fulfillment warehouse. You'll receive an email confirmation when your return is received.
US Domestic Returns
If you are returning a product for a refund, for your convenience, we can provide a prepaid shipping label for a flat fee of $8.95 which includes our restocking fee. If you’re returning a defective item for replacement within 30 days of purchase we will provide a free return shipping label. Email us at email@example.com and let us know if you need a label. Be sure to include your order number found on your packing slip.
If you are returning a product for a refund from outside the contiguous United States you will be responsible for the return shipping to us and there will be a $5 restocking fee applied. If you’re returning a defective item for replacement within 30 days of purchase you will be responsible to ship the item back to us, we will cover the shipping of the replacement back to you. Email us at firstname.lastname@example.org for the appropriate return shipping address for your region. Be sure to include your order number found on your packing slip.
30 Day Refund Period
To be eligible for a full refund, item(s) must be returned within 30 days of purchase in new, resalable, unworn condition with tags attached.
If you received any promotional item(s) with your order and need to return the item(s) that earned you those promotional item(s), the promotional items need to be included with the return. In the event we receive returned items that are not in new resalable condition, GoDark Bags has the right to refuse to issue a refund. We are happy to return the item to you if a prepaid return label is sent or a new purchase is made and the returned item will be placed in the same package.
Unfortunately, we cannot refund shipping charges on returned orders and we do not cover any shipping charges associated with your return unless the item is defective and being returned for replacement within 30 days of purchase.
All refunds will be credited to your original form of payment within 3-5 business days from receiving your returned item(s) at our facility. Please note it may take your financial institution up to 3 business days to post the refund to your account based on their policies. GoDark Bags has no control over the financial institutions’ policies and cannot act as an intermediary between the customer and their financial institution. Gift Cards cannot be refunded or redeemed for cash unless required by law. Unfortunately, we cannot refund shipping charges.
If any of your items do not work we want to make it better. Just return what did not work and place a new order. We will ship your new order quickly. Once we receive and process your return, we will issue you a refund.
Should a package be lost or damaged, it is the customer’s responsibility to report the loss to GoDark Bags so that the problem may be addressed in a timely manner.
Lost UPS packages must be reported within 30 days of the original ship date of the package.
Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and GoDark Bags assumes no responsibility for claims made after these time periods.